PupMail | PTEM LLC
Terms of service
Effective September 17, 2026. Questions: support@pupmail.com.
Prepaid Parcels and gifts
Prepaid options are 1 month for $20, 3 months for $60, or 6 months for $120, paid once in US dollars with shipping included. Each option covers one Parcel per month for one dog and does not renew automatically. The $10 introductory offer does not apply to prepaid purchases or gifts. A paid prepaid purchase counts toward the purchaser's first-Parcel history; receiving a gift does not use the recipient's introductory offer.
The recipient must verify their email and confirm a dog and a US delivery address. Deliveries begin after that confirmation. We aim to ship each scheduled Parcel within five business days; carrier transit time is additional. Future Parcels are scheduled monthly and may be delayed while a previous Parcel awaits fulfillment. Unclaimed gifts do not start shipping. Contact support to correct a recipient email or request a refund of unshipped Parcels. Refunds go to the purchaser's original payment method, at $20 per unshipped Parcel. Prepaid purchases do not pause or cancel an existing recurring membership.
Free PupMail and PupMail Monthly are separate
PupMail offers a free dog community and an optional paid physical membership called PupMail Monthly. Creating an account, making a dog profile, or opting into optional emails never enrolls you in a paid membership. Owners must be at least 18. One owner can manage several dogs, and each PupMail Monthly membership belongs to the dog explicitly selected at checkout.
PupMail Monthly
PupMail Monthly is $20 per month in US dollars, with shipping included. An account with no previous paid physical Parcel receives its first Parcel for the introductory price of $10. The introductory price is limited to one first paid Parcel per account and does not change the regular monthly price. Each successfully paid month provides a surprise package for your dog. Parcels are addressed to the account owner, with no pet information on the outside. PupMail chooses the contents, which vary from month to month. We use the dog's saved size and power-chewer profile to help guide selections. Particular items, brands, item counts, assortments, and retail values are not guaranteed. Edible treats are not included at launch. Holiday or seasonal toys may be used when timely and available; they are that month's regular Parcel and do not create an extra holiday charge.
The applicable first payment is charged when you join. We aim to ship the first Parcel within five business days after successful payment. Future $20 automatic charges are scheduled monthly on the same calendar day as enrollment, or on the last day of a shorter month. We aim to email a reminder about seven days before each future charge. Your payment schedule is always available in My PupMail. We aim to ship each monthly Parcel within five business days after payment.
The membership continues until paused or cancelled in My PupMail. Pause or cancel before the next scheduled automatic charge to stop that future Parcel. Cancelling stops future charges; it does not automatically refund a Parcel already paid for or already in fulfillment. Paused or missed months are not later back-charged. A payment requiring attention stops further automatic processing until resolved. Updating a saved payment method does not itself create a charge.
Previous Parcel programs
PupMail previously offered one-time, Seasonal, and Birthday Parcel options. New purchases under those programs are retired. A previous Seasonal or Birthday authorization is not automatically converted into PupMail Monthly because the billing frequency is different. Any previously paid order remains subject to its existing fulfillment, cancellation, refund, and shipping status. Joining PupMail Monthly requires a new, explicit checkout and authorization.
Safety and suitability
Provide an accurate size and chewing profile. Toys are not indestructible. Supervise play, follow the manufacturer's warnings, and remove a damaged toy immediately. Do not give packaging to your dog. Contact support if an item appears unsuitable before allowing use.
Digital Bones
Bones are optional digital community tokens used inside Meet the Pups. They are not cryptocurrency, stored cash, gift cards, or a claim on money. Bones have no cash value and cannot be redeemed for money. A household may receive complimentary starter Bones and may optionally buy additional Bone packs when that feature is enabled. Giving a Bone consumes one Bone from the sender's Bone Balance; Bones received by a dog are a visible community count and do not become spendable balance for the recipient.
Because digital Bones are credited immediately after a confirmed payment, Bone-pack purchases are generally final once credited and used, except where applicable law requires otherwise or PupMail corrects a billing or technical error. Contact support before using a mistakenly purchased Bone pack.
Community profiles and Messages
Meet the Pups community profiles are optional. If you turn one on, the dog name, breed, approved public photos, and community details you choose can be viewed by visitors. Other signed-in members can like the profile and, if you enable it, send short dog-to-dog Messages or digital Bones. Community Messages may be reviewed by PupMail administrators for moderation, support, safety, service quality, and abuse prevention. PupMail may remove or restrict community content, messaging, or accounts for spam, harassment, impersonation, unsafe content, or attempts to share private contact information. Reported senders can be blocked from messaging a household. New one-time physical community gift checkout is not offered under the current product model.
Photos and account access
You retain ownership of your photos. By uploading, you authorize us to store and display them privately in your account. Separately opting into the public Meet the Pups display authorizes us to show an approved photo in rotating or featured areas of the PupMail site. You can withdraw public permission in My PupMail. Permission for Meet the Pups display is not permission to use your photo in a paid ad; we would ask separately. Only upload photos you have the right to share.
Keep login codes private. Support will not ask for them. We may restrict abusive activity and remove content that infringes rights, exposes private information, or is unsuitable for the service.
Returns and support
The shipping and returns policy below forms part of these terms. Nothing here waives rights that cannot lawfully be waived. Material changes to the recurring price or billing schedule require advance notice and a new authorization before the changed charge is applied.
PTEM LLC / PupMail
170 NE 2nd St. #1329, Boca Raton, FL 33432