PupMail | PTEM LLC
Terms of service
Updated September 24, 2026. Questions: support@pupmail.com.
Prepaid Parcels and gifts
New prepaid options are 1 month for $25, 3 months for $75, or 6 months for $150, paid once in US dollars with shipping included. Each option covers one Parcel per month for one dog and does not renew automatically. Eligible promo codes, if any, are applied only when shown in the checkout total. Previously purchased prepaid plans keep their original number of Parcels and amount paid.
A gift recipient must verify their email and confirm a dog and a US delivery address. Deliveries begin after that confirmation. We aim to ship each scheduled Parcel within five business days; carrier transit time is additional. Future Parcels are scheduled monthly and may be delayed while a previous Parcel awaits fulfillment. Unclaimed gifts do not start shipping. Contact support to correct a recipient email or request a refund of unshipped Parcels. Any approved refund is based on the actual amount paid for the remaining unshipped Parcels and goes to the purchaser's original payment method. Prepaid purchases do not pause or cancel an existing recurring membership. Gift recipients are not enrolled in recurring billing.
Free PupMail and PupMail Monthly are separate
PupMail offers a free dog community and an optional paid physical membership called PupMail Monthly. Creating an account, making a dog profile, or opting into optional emails never enrolls you in a paid membership. Owners must be at least 18. One owner can manage several dogs, and each PupMail Monthly membership belongs to the dog explicitly selected at checkout.
PupMail Monthly
New PupMail Monthly memberships are $25 per month in US dollars, with shipping included. Existing members keep the recurring rate they previously agreed to while their existing membership continues. An eligible promo code may change the first amount due, as shown at checkout; it does not change the agreed recurring rate unless the promotion explicitly says so. Each successfully paid month provides a personalized surprise Parcel for your dog. Parcels are addressed to the account owner, with no pet information on the outside. PupMail chooses the contents, which vary from month to month. We use the dog's saved size and power-chewer profile to help guide selections. Particular items, brands, item counts, assortments, and retail values are not guaranteed. Edible treats are not included at launch. Seasonal items may appear when timely and available as part of that month's regular Parcel, without an extra seasonal charge.
The first payment shown at checkout is charged when you enroll. We aim to ship the first Parcel within five business days after successful payment. Later automatic charges use your agreed rate and are scheduled monthly on the same calendar day as enrollment, or on the last day of a shorter month. We aim to email a reminder about seven days before each future charge. Your payment schedule is available in My PupMail. We aim to ship each monthly Parcel within five business days after payment; carrier transit time is additional.
The membership continues until paused or canceled in My PupMail. Pause or cancel before the next scheduled automatic charge to stop that future Parcel. Canceling stops future charges; it does not automatically refund a Parcel already paid for or already in fulfillment. Paused or missed months are not later back-charged. A payment requiring attention stops further automatic processing until resolved. Updating a saved payment method does not itself create a charge. If you cancel and later start a new membership, the price presented at the new checkout applies.
Previous Parcel programs
PupMail previously offered one-time, Seasonal, and Birthday Parcel options. New purchases under those programs are retired. A previous Seasonal or Birthday authorization is not automatically converted into PupMail Monthly because the billing frequency is different. Any previously paid order remains subject to its existing fulfillment, cancellation, refund, and shipping status. Joining PupMail Monthly requires a new, explicit checkout and authorization.
Safety and suitability
Provide an accurate size and chewing profile. Toys are not indestructible. Supervise play, follow the manufacturer's warnings, and remove a damaged toy immediately. Do not give packaging to your dog. Contact support if an item appears unsuitable before allowing use.
Free Bones
A Bone is a free, optional dog-to-dog gift. Each pup can send another eligible pup up to three Bones per Eastern calendar day. Sent Bones cannot be taken back. Bones appear in the recipient mailbox without separate Bone emails. We do not publish Bone totals or interaction lists on public profiles. Bones are not a currency or a payment product and have no cash value. Records of any older Bone purchases are retained as payment history where needed; no new Bone packs are sold.
Community profiles and PupMail Notes
Meet the Pups community profiles are optional. If you turn one on, the dog name, breed, approved public photos, and community details you choose can be viewed by visitors. Other signed-in members may give your public dog a Bone and send a private PupMail Note. Notes do not require a Bone. A single dog-level Public or Private choice controls public discovery and these community interactions. You can separately manage notification emails. PupMail may remove or restrict public content, Notes, or accounts for spam, harassment, impersonation, unsafe content, or attempts to share private contact information. Owners can report a Note or block a household. Authorized staff may access reported Notes when needed to review safety or support concerns.
Photos and account access
You retain ownership of your photos. By uploading, you authorize us to store and display them privately in your account. Choosing Public for your dog also allows approved dog photos to be considered for Meet the Pups display in rotating or featured areas of the PupMail site. New photos still need approval; photos already approved in your account can appear when you choose Public. Choosing Private removes public display permission. You can change this choice in My PupMail. Permission for Meet the Pups display is not permission to use your photo in a paid ad; we would ask separately. Only upload photos you have the right to share.
Keep login codes private. Support will not ask for them. We may restrict abusive activity and remove content that infringes rights, exposes private information, or is unsuitable for the service.
Returns and support
The shipping and returns policy below forms part of these terms. Nothing here waives rights that cannot lawfully be waived. Material changes to the recurring price or billing schedule require advance notice and a new authorization before the changed charge is applied.
PTEM LLC / PupMail
170 NE 2nd St. #1329, Boca Raton, FL 33432